Return & Exchange Policy

Shipping Policy

  • Shipment days are Monday and Friday mornings. Any orders placed on the weekend will be shipped out Monday morning. Any orders placed during the weekday, will be shipped out Friday morning. 

  • Please allow 24-48 hours for your order to be processed and packed. All items are shipped via U.S. Postal Service, and take approximately 2-3 business days. Once items are packed, you will receive a shipment notification via email with your tracking number. 

  • Pre-Order & Custom Items: Pre-order & Custom items are processed in 2-5 weeks.

  • MLC Jewelers is NOT responsible for any lost or damaged items. 

  • Please make sure your address is correct and updated! EX: If you live in an apt complex you MUST include your apt number to make sure you receive your order.

  • MLC Jewelers is NOT responsible for mistakes on addresses. 

  • If items have not been received, they can be located by using the tracking number or contacting your local post office.

Return/Exchange Policy

  • Returns are not accepted at this time. 

  • Exchanges are allowed ONLY for USA customers within 5 days from when you receive your order. 

  • You must email us at with your order # and explanation for exchanging.

  • Items MUST not be damaged and we ask you send us a picture of the items you will be exchanging before sending back to us. 

  • The new item you choose MUST be the same value of the previous item and communicated to us via email. 

  • You are responsible for paying for your shipping label to us and must email the tracking number to us. Our shipping address is: 

MLC Jewelers

125 Maryland Avenue

Freeport, NY 11520

  • All Custom Orders are FINAL SALE!

International Shipping Policy

  •  International customers packages may require addition processing time. MLC Jewelers is not responsible for any additional fees or taxes incurred by the customers local government when importing goods.

**PLEASE NOTE: If any MLC Jewelers purchases made at is returned to MLC Jewelers due to unpaid charges. We will not issue a refund and reshipment charges will apply.

  • International shipping fee is below:

3-6 Day International Shipping: $45 (Express)

6-10 Day International Shipping: $30 (Standard)